WELCOME to the Customer Service Course
Whether it’s fair or not, we are often judged on first impressions. This harsh reality is nowhere better seen than in today’s ultra-fast business world where members size you up in a nanosecond based on your personal image. Since their impression of you will determine whether or not they want to do business with you, the impact on your career and on your organisation’s bottom line can be staggering. There’s often little or no professional training for employees about personal image. Since it’s often awkward to confront employees on these sensitive issues, you need some ammunition to make the task easier.
WHAT DOES THE CUSTOMER SERVICE COURSE ENTAIL?
Our aim with this course is not to teach you laws, but rather to get you thinking outside the box and finding what works best for you to give the best possible customer service.
WHY SHOULD I STUDY THIS COURSE?
Good customer service is not just important, it is absolutely vital to any organisation’s success. Become a valuable asset and an integral part of your company through excellent customer service with this course!
- Anyone dealing with customers
- Sales people
- Entrepreneurs and start up business owners
- Business owners and General Managers
- Call Centre Agents
YOU WILL LEARN TO:
- Recognise that service delivery is an individual response value
- Understand how an individual’s behavior impacts the behavior of others
- Develop more confidence and skill as a problem-solver
- Communicate more assertively and effectively
- Make customer service a team approach
- Please refer to the below lessons. All lessons must be completed to finish this course.
- Included at the end of the course is a comprehensive final quiz.
- You will be required to complete all quiz questions with a final score of at least 80% to receive your Certificate of Completion.
- To print your certificate, visit My Account and select Progress & Results. Scroll down to find your certificate(s) achieved and select the option to print.